Are you tired of feeling like just another number when it comes to customer support? Oppo is shaking things up with a bold promise: dedicated one-on-one support for anyone who purchases the Find X9 or Find X9 Pro. But here's where it gets interesting—this isn't your average call center experience. Launched in China in mid-October and globally later that month, the Find X9 series is now offering an exclusive priority service at Oppo service centers worldwide, ensuring you’re never left in the dark.
Let’s dive into the details. The Oppo Find X9 5G and Find X9 Pro are now available in select countries, including Indonesia, Thailand, Malaysia, Singapore, the Philippines, Vietnam, and Mexico. And this is the part most people miss—the one-on-one support isn’t just a chatbot or a generic helpline. It’s a personalized experience delivered through platforms like WhatsApp, Line, and Zalo, where you’ll interact with what Oppo calls service butlers. These aren’t your average customer reps; they’re trained experts with over five years of experience catering to premium phone users. Their expertise spans quality assurance, complaint resolution, and technical support, ensuring no question is too complex.
But here’s the controversial part: Is this level of personalized support worth the premium price tag? The Find X9 5G starts at £984.99 for 512GB and 12GB RAM, while the Find X9 Pro goes up to €1,299.00 or £1,194.99 for 512GB and 16GB RAM. Sure, you get priority access to engineers, guaranteed responses within 12 hours, and even help scheduling repairs or pick-up services. But is that enough to justify the cost? Oppo sweetens the deal by having these butlers proactively share useful info—think system upgrade schedules, new features, and exclusive offers. Yet, the question remains: Are these perks a game-changer, or just a nice-to-have?
What’s undeniable is Oppo’s commitment to elevating the customer experience. These butlers can even connect directly with Oppo engineers for swift feedback, ensuring your issues are resolved promptly. And for those who value time and convenience, the ability to schedule service center appointments or arrange pick-up repairs is a significant plus. But let’s not forget—this level of service is rare in the smartphone industry, and Oppo is betting big on it.
If you’re curious about whether the Find X9 series lives up to the hype, check out our hands-on review of the Find X9 or our in-depth analysis of the Find X9 Pro. But here’s the real question: Would you pay a premium for this kind of support, or is it overkill? Let us know in the comments—we’re eager to hear your thoughts!
